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An effective hybrid learning system for telecommunication churn prediction

Authors: 

Ying Huang, Tahar Kechadi

Publication Type: 
Refereed Original Article
Abstract: 
Customer churn has emerged as a critical issue for Customer Relationship Management and customer retention in the telecommunications industry, thus churn prediction is necessary and valuable to retain the customers and reduce the losses. Moreover, high predictive accuracy and good interpretability of the results are two key measures of a classification model. More studies have shown that single model-based classification methods may not be good enough to achieve a satisfactory result. To obtain more accurate predictive results, we present a novel hybrid model-based learning system, which integrates the super- vised and unsupervised techniques for predicting customer behaviour. The system combines a modified k-means clustering algorithm and a classic rule inductive technique (FOIL). Three sets of experiments were carried out on telecom datasets. One set of the experiments is for ver- ifying that the weighted k-means clustering can lead to a better data partitioning results; the second set of experiments is for evaluating the classification results, and comparing it to other well-known model- ling techniques; the last set of experiment compares the proposed hybrid-model system with several other recently proposed hybrid classification approaches. We also performed a comparative study on a set of benchmarks obtained from the UCI repository. All the results show that the hybrid model-based learning system is very promising and outperform the existing models
Digital Object Identifer (DOI): 
10.1016/j.eswa.2013.04.020
Publication Status: 
Published
Publication Date: 
15/10/2013
Journal: 
Elsevier - Expert Systems with Applications
Institution: 
National University of Ireland, Dublin (UCD)
Open access repository: 
No