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IntouchCX and Lua Health to develop AI-enabled workplace mental health support systems

Submitted on Monday, 06/03/2023

A team of researchers from the Insight SFI Research Centre for Data Analytics at the University of Galway, is using its Lua Health technology to monitor mental health issues in employees of contact centre outsourcing company IntouchCX.

Lua Health’s privacy-aware software can measure and help an individual to manage their personal well-being. Most individuals ignore signs of stress until it reaches a crisis point at which stage it is hard to treat and ends up costing both the organisation and the individual. Its proprietary AI algorithm identifies signs of stress at the earliest onset and helps guide employees to appropriate scientifically backed treatments to stop the condition from escalating.

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