Mr. Oliver Daniels is the CEO of the Insight Centre for Data Analytics, Ireland. Oliver joined Insight from Avaya, where he has served as R&D Leader of Research & Development for Contact Centre Applications at Avaya for five years. Oliver was responsible for leading the software engineering teams as they developed innovative applications for both cloud and on premise solutions. At Avaya, he has leveraged his 27 years of enterprise software experience with Avaya, and Nortel, to create industry-leading contact centre solutions and drive innovation in customer experience technology.
Prior to Avaya, Oliver Daniels served as R&D Leader for Nortel, and has also served as CEO of Accendo Technologies, an Irish start-up. Oliver has held a wide variety of senior roles in technology and management, serving Nortel, ADC, and Saville Systems, based in Ireland, the UK, and France. Oliver Daniels is credited as a co-inventor in several contact centre patent applications, he holds a B. Comm. from NUI Galway.
Insight Researchers: Barry O'Sullivan, Oliver DanielsOrganising Body: BBMRI and Insight, Event: Day of Action ' Data for Health and Science', Venue: BrusselsDate: 15/06/2015Event Type: SeminarPresentation Type: Oral Presentation